Terms of service
Last updated: 16 October 2026
1. Who we are
Garviera is an independent brand based in Cergy, France. We operate the website . In these Terms, “Garviera”, “we”, “us”, and “our” refer to Garviera. “You” and “your” refer to anyone who visits the website or places an order.
Our full company details, including our SIREN number, VAT number, and registered office, are set out on our About Us page.
2. Acceptance of these Terms
By using , you agree to these Terms of Service. If you do not agree, please do not use the website.
If you place an order, you also agree to our Shipping Policy, Returns & Refund Policy, Payment Policy, and Privacy Policy. Those policies form part of these Terms. If there is any inconsistency between these Terms and a specific policy page, the specific policy page will take priority for the subject it covers.
3. Use of the website
You may use for lawful purposes only. You must not:
Attempt to gain unauthorised access to any part of the website or its systems
Use the website in a way that could damage, disable, or impair it
Copy, reproduce, or resell any part of the website without our written permission
Use automated tools to scrape or extract data from the website
We may suspend or restrict access to the website if we believe these rules have been broken.
4. Products and availability
We sell personal care and grooming products through . We describe our products as accurately as we can. However, we cannot guarantee that every colour, texture, or detail shown on your screen will match the physical product exactly, because screens vary.
All products are subject to availability. If an item you ordered is out of stock, we will contact you using the email address you provided. You can then choose to wait for restock, swap the item for another product, or cancel that part of the order. If you cancel, we will refund the amount for the unavailable item.
5. Orders and contract formation
When you place an order on , you are making an offer to buy the products in your cart. The contract between you and Garviera is formed when we send you an order confirmation email. If we cannot accept your order — for example, because of a pricing error, stock issue, or suspected fraud — we will contact you and may cancel the order without charge.
We reserve the right to refuse or cancel orders that appear to be placed for resale, fraudulent, or in breach of these Terms.
6. Prices and payment
All prices on are shown in Euros (EUR) and include French VAT where applicable. Shipping within mainland France is free.
We accept Visa, MasterCard, and PayPal. Your payment method is authorised when you place the order and charged when the order is dispatched from our warehouse. We do not store full card numbers on our servers.
For full details on payment methods, currency, and security, see our Payment Policy.
7. Shipping and delivery
We ship to mainland France only (France métropolitaine). We do not deliver to Corsica, overseas departments and territories, or international addresses.
Orders are processed within 1–2 business days. Delivery within mainland France usually takes 3–5 business days after dispatch. We use Colissimo, Chronopost, and Colis Privé. The carrier assigned to your order depends on your delivery address.
For full details, see our Shipping Policy.
8. Returns and refunds
You may return any item within 14 days from the date you received it. You do not need to give a reason. Return shipping is free within mainland France, and we do not charge a restocking fee.
We inspect returned items within 1–2 business days of receiving them. We then initiate the refund to your original payment method. In accordance with Article L221-24 of the French Consumer Code, we complete the refund within 14 days of the date you notify us of your decision to return the item. Once we process the refund on our end, the amount typically appears on your statement within 7–10 business days, depending on your bank.
For full details, including how to start a return and what condition the product should be in, see our Returns & Refund Policy.
9. Your statutory rights
Nothing in these Terms affects your statutory rights under French law. This includes:
The legal guarantee of conformity (garantie légale de conformité), which applies for two years from delivery
The guarantee against hidden defects (garantie des vices cachés)
Your right of withdrawal for distance contracts, which allows you to cancel an order within 14 days without giving a reason
If you believe a product does not conform to its description or has a hidden defect, contact us at info@garviera.com. We will explain how to proceed.
10. Intellectual property
All content on — including text, images, logos, product photos, and page design — belongs to Garviera or is used with permission. You may not copy, reproduce, distribute, or use any of this content for commercial purposes without our written consent.
11. Limitation of liability
We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded under French law.
Subject to that, Garviera is not liable for indirect or consequential losses, such as loss of profit, loss of business, or loss of data. Our total liability for any order is limited to the amount you paid for that order.
We are not responsible for delays or failures caused by events outside our reasonable control, including carrier delays, severe weather, strikes, or technical failures at our payment or hosting providers.
12. Privacy and data protection
We handle personal data in accordance with our Privacy Policy. That policy explains what data we collect, how we use it, how long we keep it, and your rights under the GDPR and CCPA.
If you have a privacy question or want to exercise your rights, email info@garviera.com.
13. Governing law and dispute resolution
These Terms are governed by French law.
If a dispute arises, we ask that you contact us first at info@garviera.com so we can try to resolve it directly. If we cannot resolve it together, you may use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr. You can also contact a consumer mediator. We will provide the name and contact details of the relevant mediator on request.
Nothing in this section prevents you from bringing a claim before the competent French courts.
14. Changes to these Terms
We may update these Terms from time to time. When we do, we will change the “Last updated” date at the top of this page. If we make material changes, we will notify you by email if you have an account with us, or by a notice on the website.
By continuing to use after changes take effect, you agree to the updated Terms.
15. Contact
For any question about these Terms, contact us at:
Garviera
2 Rue des Italiens
95000 Cergy
France
Email: info@garviera.com
Phone: +33 4 50 70 20 20
Service hours: Monday – Friday, 9:00 AM – 6:00 PM CET