Privacy policy

Last updated: 16 October 2026

Who we are

Garviera is an independent brand operating . We are the data controller for the personal information described in this policy. Our registered address is 2 Rue des Italiens, 95000 Cergy, France.

What information we collect

We collect information you provide directly, such as your name, email address, shipping address, and payment details when you place an order or create an account. We also collect information automatically when you browse our site, including your IP address, browser type, device information, and pages viewed. If you contact our customer service team, we keep a record of that correspondence.

How we use your information

We use your personal information to process and fulfil your orders, communicate with you about your purchases, respond to your enquiries, and improve our website and services. With your consent, we may send you marketing emails about new products or promotions. You can withdraw that consent at any time by clicking the unsubscribe link in any marketing email or by contacting us directly.

Legal bases for processing

Under the General Data Protection Regulation (GDPR), we rely on the following legal bases: performance of a contract (for order processing and delivery), legitimate interests (for fraud prevention, website security, and service improvement), consent (for marketing communications and non-essential cookies), and legal obligation (for tax and accounting records).

Sharing your information

We share personal information with service providers who help us operate our business — payment processors, shipping carriers, email service providers, and analytics tools. These providers are contractually required to protect your data and may only use it for the purposes we specify. We do not sell your personal information to third parties.

Data retention

Order-related information is retained for 10 years from the end of the relevant fiscal year, as required by French commercial law. Account information is retained for as long as your account remains active. In line with CNIL guidance, if your account is inactive for three years after your last purchase or contact, we will delete or anonymise the associated personal information.

Payment card data is not stored on our servers. Where payment data is temporarily retained by our payment processor for dispute resolution purposes, it is kept for a maximum of 15 months in accordance with CNIL guidelines for card transaction archives.

Your rights under GDPR

If you are located in the European Union, you have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion of your data in certain circumstances, object to or restrict certain processing activities, and receive your data in a portable format. You also have the right to lodge a complaint with your local data protection authority.

To exercise any of these rights, email us at info@garviera.com. We will respond within one month of receiving your request.

Your rights under CCPA

If you are a California resident, you have the right to know what categories of personal information we collect and how we use it, the right to request deletion of your personal information, and the right to opt out of the sale or sharing of your personal information. Garviera does not sell personal information. To exercise your CCPA rights, contact us at info@garviera.com.

Cookies

We use cookies to keep your shopping cart functioning, remember your preferences, and understand how visitors use our site. Essential cookies are necessary for the site to work and cannot be disabled. Non-essential cookies — such as analytics and marketing cookies — are only placed with your consent. You can manage cookie preferences through your browser settings or the cookie banner on our site.

Data security

We use encryption (HTTPS) across the site, restrict access to personal data to authorised personnel, and work only with service providers who meet recognised security standards. No method of transmission over the internet is completely secure, but we take reasonable measures to protect your information.

Changes to this policy

If we make material changes to how we handle personal data, we will update the "Last updated" date at the top of this page and, where required by law, notify you by email.

Contact

For any privacy-related question or request, contact us at info@garviera.com or by post at Garviera, 2 Rue des Italiens, 95000 Cergy, France.