Contact Us
Last updated: 16 October 2026
We are here to help. Whether you have a question about an order, need advice on a product, or want to discuss a return, you can reach us through the channels below.
The fastest way to reach us is by email at info@garviera.com. We aim to respond to every email within 1 business day. If you are writing about an order, please include your order number.
Phone
You can call us at +33 4 50 70 20 20. Our phone lines are open Monday through Friday, 9:00 AM – 6:00 PM CET. We are closed on weekends and French public holidays.
Business address
Garviera
2 Rue des Italiens
95000 Cergy
France
Please note that this is our business address. Returns should be sent to the same address, but we recommend emailing us first so we can provide a prepaid return label and track the return properly.
Contact form
There is a contact form at the bottom of this page. You can use it to send us a message directly from the website. Please include your email address so we can reply, and your order number if your question relates to a purchase. Messages submitted through the form are delivered to info@garviera.com and are handled during our service hours.
What to have ready when you contact us
To help us resolve your question quickly, please have the following information available:
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The email address you used to place the order (if applicable)
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Your order number (if applicable)
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A clear description of what you need help with
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Photos of the product or packaging if your enquiry relates to damage or a defect
Response times
Emails are typically answered within 1 business day. If you contact us by phone during service hours, you will usually reach a team member directly. If the line is busy, please leave a voicemail or send an email, and we will get back to you.