Refund policy
Last updated: 16 October 2026
Our return window
If you are not satisfied with your purchase for any reason, you may return it within 14 days from the date you received it. You do not need to explain why you are returning the item. This is a no-questions-asked return window for products purchased directly from .
What condition should the product be in?
You may return items whether they are unopened or opened, provided that all components originally included with the product are present in the package. We do not require the product to be in its original sealed packaging, but we do ask that you include everything that came with it — the product itself, any accessories, and the outer packaging if available.
Return shipping
Return shipping is free for all orders within mainland France. Garviera does not charge a restocking fee. You will not be asked to cover any return postage.
How to start a return
Email us at info@garviera.com with the subject line "Return Request." To help us process your return quickly, please include:
The email address used for the purchase
Your order number
A brief note about why you are returning the item (optional, but it helps us improve)
We will reply within 1 business day with a prepaid return label and instructions for dropping off the package with the carrier.
Where to send returns
If you prefer to arrange your own return shipment, you may send the package to:
Garviera Returns
2 Rue des Italiens
95000 Cergy, France
If you arrange your own return shipment, we cannot reimburse the postage cost you pay.
Refund processing
We inspect returned items within 1–2 business days of receiving them at our warehouse. Once the return is approved, we initiate the refund to your original payment method.
In accordance with Article L221-24 of the French Consumer Code, we complete the refund within 14 days of the date you notify us of your decision to return the item. Once we process the refund on our end, the amount typically appears on your statement within 7–10 business days, depending on your bank. This banking timeline is outside our control.
We will send you an email confirmation once the refund has been initiated. If the refund has not appeared within 10 business days of our confirmation email, contact your bank first, as refunds sometimes sit in pending status. If your bank cannot locate it, email us at info@garviera.com and we will provide a transaction reference to help your bank trace it.
What if the product arrived damaged or incorrect?
If you received a damaged, defective, or incorrect item, contact us within 48 hours of delivery. Include a photo of the product and the packaging if possible. We will arrange a free return pickup and send a replacement or issue a full refund, including any shipping charges you may have paid.
Returns after 14 days
We are unable to accept returns initiated after the 14-day window. If you are unsure whether your return qualifies, email us before sending anything back and we will confirm.